Avaya Remote Maintenance Solution

We are proud to announce that Fijowave is from 2022 an AVAYA DevConnect Technology Partner.

This achievement enables Fijowave to offer AVAYA business partners advanced and tailored cyber secure remote asset management solutions so you can control, monitor and protect your critical assets.

Avaya business partners can now find us easily at the Avaya DevConnect Technology Partner marketplace website. Thanks to the efforts from Avaya and Fijowave engineering teams, we have enhanced Fijoport, a remote multi-asset management device compatible & tested solution for AVAYA range of products, as well as for third party products such as Firewalls, Switches, SBCs, Routers and other IP products.

Visit AVAYA Market place in the following link

Business & Industrial Networks – Maintenance & Support

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Once connected to the devices, you can monitor, control, and update your assets from a single, user-friendly dashboard, independent of their software or location. The dashboard provides the same user experience for all devices without the installation of any additional software on those devices, such as firewalls, switches, PBXs and servers.

By integrating the Fijoport, our customer has peace of mind, lower maintenance costs. The businesses they monitor has less downtime and predictable production costs.

Key requirements addressed

1. Alarm conditions are immediately communicated to a central customer service centre
2. Support engineers have on demand secure remote access to monitor the key performance indicators of the air line solution
3. Third party engineers can be granted limited access to remotely monitor and maintain equipment
4. Technicians only need to travel to the site if manual maintenance is required
5. Troubleshooting can be done remotely
6. Technicians travel to site with a pre-defined job specification

Voice Communications Upgrade

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Our customer provides voice telephone systems to small to medium enterprises.
The solution comprises a AVAYA’s Integrated Communications Platform that provides voice communications services to distributed enterprises with up to 1000 end users.
Using the Fijoport 3001, our customer was able to deploy a complex critical security upgrade across its entire fleet of AVAYA’s devices without having to travel to site.
Key requirements addressed:

1. Avaya’s applications are given a secure connection to the internet to validate the upgrade
2. Support engineers have on demand secure remote access to orchestrate and monitor the upgrade rollout
3. Mitel support engineers can also be granted limited access to monitor the upgrade rollout as required
4. Technicians do not need to travel to site – increased compliance with Coronavirus travel restrictions thereby protecting end customer and staff health.

IT Remote Office

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The Coronavirus pandemic forced our customer to transition all employees to remote working.
Under-resourced VPN routers meant that the remote working experience lacked bandwidth and maintaining security required complex IT management.
By deploying Fijoports, our customer was able to quickly get all of its employees and external consultants access to key on site services without compromising security.
Key requirements addressed

1. Several employees can share applications using a limited floating pool of licenses
2. External consultants may be given limited access to some applications
3. Key employees can remote desktop to their office PCs
4. Easy access to a shared network file server
5. Employees do not need to travel to site – increased compliance with Coronavirus travel restrictions thereby protecting employee health.s travel restrictions thereby protecting end customer and staff health.